Generator Warranty Information
Warranty & Service
Your warranty is provided by the original generator manufacturer and/or by the engine manufacturer that is coupled to the generator. Your first step in remedying any product concerns begins by contacting your corresponding manufacturers' warranty and service support department (see below for contact information).
If your product needs support and service while it is still under warranty, following customary and reasonable pre-warranty trouble shooting, you may be advised by the manufacturer to take the unit to one of their authorized service centers in your area, who will repair the product based upon the terms and conditions of your specific equipment warranty. Warranty service will require specific, likely written, authorization from the manufacturer. Please see the terms and conditions of your warranty prior to seeking support to best understand what is and is not covered and how their warranty is administered.
We differentiate ourselves by offering a level of customer service and advocacy through this process, when necessary, that you will not find with your large "big-box" retailers or equipment dealers, where the divide between offering and honoring a warranty may be large and ripe with frustration as is typically the case with large corporate giants without a vested interest in the individual customer's best interest. We have built our business on serving the best interest of the individual customer and expect the same individualized level of service when it comes time to spend our hard earned money.
Again, your warranty is not administered or funded by Absolute Generators though we stand by to support you through the process if need be.
Technical & Trouble Shooting Support
Have a technical and/or trouble shooting question about your generator? Having trouble with your generator? Beyond calling Absolute Generators, we would strongly suggest reaching out to the manufacturer directly. Below are direct lines to our manufacturers' well equipped and generator savy technicians who are ready, willing, and able to help. The same folks who design, engineer, build, and warranty your generator are likely the most equipped to efficiently and effectively answer your questions and quickly get you on your way towards proper operation or repair. As much as we enjoy talking to you, we would recommend making this your first call towards remedy.
Parts
Absolute Generators operates much in the same way as your local hardware store or "big-box" retailer when it comes to the practical matters of warranty support, service, and parts. If you have a problem with your product, the home improvement centers or local hardware stores do not (locally) stock parts for you. They will simply refer you to a manufacturer or commercial parts supplier to source your part. Absolute Generators works exactly the same way.
Many of our customers visit SearsPartsDirect.com to source their replacement parts. Visit SearsPartsDirect.com
You can also visit the below manufacturers directly to order the part you need immediately. Often times you will be receiving the same price from the manufacturer that we would pay if you requested we source the part for you!
Briggs & Stratton Warranty: 800-444-7774 Support: 800-743-4115 Parts: 800-732-2989 Website: www.briggsandstratton.com |
CK Power Warranty: 855-257-6937 Support: 855-257-6937 Parts: 855-257-6937 Website: www.ckpower.com |
Cummins Warranty: 800-286-6467 Support: 800-286-6467 Parts: 800-286-6467 Website: www.cummins.com |
DuroStar Warranty: 844-DUROMAX Support: 844-DUROMAX Parts: 844-DUROMAX Website: www.duromaxpower.com |
Generac Warranty: 800-926-9768 Support: 800-926-9768 Parts: 800-926-9768 Website: www.generacmobileproducts.com |
Gillette Warranty: 574-264-9639 Support: 574-264-9639 Parts: 574-264-9639 Website: www.gillettegenerators.com |
HiPower Warranty: 866-710-2988 Support: 866-710-2988 Parts: 866-710-2988 Fax: 913-495-5575 Website: www.hipowersystems.com |
Kubota Warranty: 888-458-2682 Support: 888-458-2682 Parts: 888-458-2682 Website: www.kubotausa.com |
Mecc Alte Warranty: 815-344-0530 Support: 815-344-0530 Parts: 815-344-0530 Fax: 815-344-0535 Website: www.meccalte.com |
Mulitquip Warranty: 800-421-1244 x-279 Support: 800-478-1244 Parts: 800-427-1244 Fax: 310-537-1179 Website: www.multiquip.com |
NorthStar Warranty: 800-270-0810 Support: 800-270-0810 Parts: 800-270-0810 |
Pulsar Warranty: 866-591-8921 Support: 866-591-8921 Parts: 866-591-8921 Website: www.pulsar-products.com |
Southwest Products Warranty: 877-737-5243 Support: 877-737-5243 Parts: 855-514-3205 Website: www.southwestproducts.com |
Voltmaster/Wanco Warranty: 800-972-0755 Support: 800-972-0755 Parts: 800-972-0755 Fax: 303-427-5725 Website: www.wanco.com |
Winco Warranty: 800-733-2112 Support: 507-357-6831 Parts: 507-357-6831 Website: www.wincogen.com
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Yanmar Warranty: 770-877-9894 Support: 770-877-9894 Parts: 770-877-9894 Website: www.yanmar.com |