Generator Warranty Information

Warranty & Service

Your warranty is provided by the original generator manufacturer and/or by the engine manufacturer that is coupled to the generator. Your first step in remedying any product concerns begins by contacting your corresponding manufacturers' warranty and service support department (see below for contact information). 

If your product needs support and service while it is still under warranty, following customary and reasonable pre-warranty trouble shooting, you may be advised by the manufacturer to take the unit to one of their authorized service centers in your area, who will repair the product based upon the terms and conditions of your specific equipment warranty.  Warranty service will require specific, likely written, authorization from the manufacturer.  Please see the terms and conditions of your warranty prior to seeking support to best understand what is and is not covered and how their warranty is administered.   

We differentiate ourselves by offering a level of customer service and advocacy through this process, when necessary, that you will not find with your large "big-box" retailers or equipment dealers, where the divide between offering and honoring a warranty may be large and ripe with frustration as is typically the case with large corporate giants without a vested interest in the individual customer's best interest.  We have built our business on serving the best interest of the individual customer and expect the same individualized level of service when it comes time to spend our hard earned money.  

 Again, your warranty is not administered or funded by Absolute Generators though we stand by to support you through the process if need be.

Technical & Trouble Shooting Support

Have a technical and/or trouble shooting question about your generator?  Having trouble with your generator?  Beyond calling Absolute Generators, we would strongly suggest reaching out to the manufacturer directly.  Below are direct lines to our manufacturers' well equipped and generator savy technicians who are ready, willing, and able to help.  The same folks who design, engineer, build, and warranty your generator are likely the most equipped to efficiently and effectively answer your questions and quickly get you on your way towards proper operation or repair.  As much as we enjoy talking to you, we would recommend making this your first call towards remedy.   

 

Parts

Absolute Generators operates much in the same way as your local hardware store or "big-box" retailer when it comes to the practical matters of warranty support, service, and parts.  If you have a problem with your product, the home improvement centers or local hardware stores do not (locally) stock parts for you.  They will simply refer you to a manufacturer or commercial parts supplier to source your part.  Absolute Generators works exactly the same way.  

Many of our customers visit SearsPartsDirect.com to source their replacement parts.  Visit SearsPartsDirect.com 

You can also visit the below manufacturers directly to order the part you need immediately.  Often times you will be receiving the same price from the manufacturer that we would pay if you requested we source the part for you!

Briggs & Stratton

Warranty: 800-444-7774

Support: 800-743-4115

Parts: 800-732-2989

Website: www.briggsandstratton.com

CK Power

Warranty: 855-257-6937

Support: 855-257-6937

Parts: 855-257-6937

Fax: 314-868-9314

Website:  www.ckpower.com

Cummins

Warranty: 800-286-6467

Support: 800-286-6467

Parts: 800-286-6467

Website: www.cummins.com

DuroStar

Warranty: 844-DUROMAX

Support: 844-DUROMAX

Parts: 844-DUROMAX

Website: www.duromaxpower.com

Generac

Warranty: 800-926-9768

Support: 800-926-9768

Parts: 800-926-9768

Website: www.generacmobileproducts.com

Gillette

Warranty: 574-264-9639

Support: 574-264-9639

Parts: 574-264-9639

Website: www.gillettegenerators.com

HiPower

Warranty: 866-710-2988

Support: 866-710-2988

Parts: 866-710-2988

Fax: 913-495-5575

Website: www.hipowersystems.com

Kubota

Warranty: 888-458-2682

Support: 888-458-2682

Parts: 888-458-2682

Website: www.kubotausa.com

Mecc Alte

Warranty:  815-344-0530

Support:  815-344-0530

Parts:  815-344-0530

Fax: 815-344-0535

Website: www.meccalte.com

Mulitquip

Warranty:  800-421-1244 x-279

Support:  800-478-1244

Parts:  800-427-1244

Fax: 310-537-1179

Website: www.multiquip.com

NorthStar

Warranty:  800-270-0810

Support:  800-270-0810

Parts:  800-270-0810

Pulsar

Warranty:  866-591-8921

Support:  866-591-8921

Parts:  866-591-8921

Website:  www.pulsar-products.com

Southwest Products

Warranty: 877-737-5243

Support: 877-737-5243

Parts: 855-514-3205

Website: www.southwestproducts.com

Voltmaster/Wanco

Warranty:  800-972-0755

Support: 800-972-0755

Parts: 800-972-0755

Fax: 303-427-5725

Website: www.wanco.com

Winco

Warranty: 800-733-2112

Support: 507-357-6831

Parts: 507-357-6831

Website: www.wincogen.com

 

Yanmar

Warranty: 770-877-9894

Support: 770-877-9894

Parts: 770-877-9894

Website: www.yanmar.com

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