Order Status | Absolute Generators

Order Status | Absolute Generators

Order Status

To check the status of your order click here.


 

What Does Your Order Status Mean?

You can expect the following email communications (and associated durations) from us to keep you posted through final order delivery:

  • Order has been received & is being processed (Immediate)
  • Order has processed & is awaiting freight pickup & transport (1-2 business days)
  • Order has shipped (1-2 business days)

Most of our carriers take 4 - 6 business days to ship product. If you have specific time constraints, please contact us and we will do our best to accomodate your unique situation.

Additional order statuses that may apply to your order:

  • Awaiting check (We are awaiting your cashiers check to process the order)
  • Backordered (Your order is backordered & will fulfill upon availability per our advisement or as indicated by the product page)
  • Waiting for customer reply (We are awaiting your reply to an important order processing issue, likely delaying shipment)


What Does 'Backordered' Mean?

Occasionally we may have stock/shipping delays with your order. If it is listed as backordered, it usually means that the item you have purchased is not currently in stock or a direct shipment from the manufacturer is not possible as their inventory is depleted, but will be available soon. Since all payments are processed immediately at checkout, we will keep this order open and ship it immediately when it becomes available unless we hear otherwise from you. In the event you can't wait, you may contact us to pick out a comparable product, or to cancel the order and recieve a refund in full provided your order has not already shipped. Please contact us as soon as possible if you need to make alternate arrangements.

While you wait, you can reference the product's detail page on our website for updates on expected availability (shipping) dates. Many of these product detail pages also contain important information about the specifications, operations of your new generator, owner manuals, etc.

If you have any questions about your order or have trouble logging in to view your information please contact us.